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📦 Return & Refund Policy – Heliocare Official

We want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

📦 Return Eligibility

To qualify for a return:

• Items must be returned within 14 days of the delivery date.

• Products must be unused, unopened, and in their original packaging.

• For health and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.

📩 How to Request a Return

To initiate a return, please contact our support team at:

📧 support@heliocareofficial.com

When contacting us, please include:

• Your order number

• The reason for your return request

Our customer support team will provide detailed return instructions and guide you through the process.

💳 Refund Process

• Once your returned item is received and inspected, refunds will be processed within 5–7 business days.

• Refunds will be issued to your original payment method.

• Original shipping charges are non-refundable.

⚠️ Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.

• Include your order number and photos of the product, if possible.

• We will arrange a replacement or appropriate resolution at no additional cost.

🚫 Non-Returnable Items

The following items cannot be returned:

• Opened or used supplement bottles or packaging

• Products that have been opened, used, or tampered with

• Free gifts or promotional items

• Final sale, clearance, or discounted products

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• If you received a damaged or incorrect item, we will cover the return shipping costs.

• Please package returned items securely to prevent damage during transit.